Work From Home Servicing Home Sharing Clients | $15.00 - $18.00 Per Hour

Work From Home, Save On Transportation, Reduce Stress, Choose Your Company & Work Schedule.

 

Company: Fortune 500 Vacation Resort Company and Global Presence Solutions in partnership with Impact Miami Initiative is offering Work From Home opportunities to Americans seeking authentic and stable income. This company is a trusted community marketplace for people to list, discover, and book unique accommodations around the world — online or from a mobile phone or table

 

Expectations: 

On a day-to-day basis, customer support professional can expect to perform the following tasks when servicing this company in partnership with Impact Miami Initiative:

 

Service Type I

  • Handle calls and emails from customers with issues relating to activities such as website issues, profile issues, property issues, and more.
  • Provide knowledgeable, friendly client service to the worldwide company community and properly resolve customer challenges as needed by phone and/or email o Research and troubleshoots problems using available resources o Escalate issues appropriately
  • Respond professionally to inbound contacts, including urgent situations

 

Compose thoughtful, articulate, and accurate messages, or customizes prepared responses to customer emails

 

Service Type II

  • Handle calls and emails from customers with issues relating to problem resolution and mediation between guests and hosts
  • Care for others and make them feel like they belong
  • Establishes and maintains customer relationships; builds and delivers solutions that meet and exceed customer expectations; delivers community-centric solutions
  • Listens attentively and actively to guests and hosts, encouraging expression and participation of others
  • Keeps calm under pressure and reacts quickly and easily to new situations challenges, helping to resolve issues swiftly and with confidence
  • Objectively gathers information, quickly identifies what is relevant and what isn’t; makes good and timely decisions based on all information presented even if the full picture is not presented
  • Stays calm in uncomfortable situations; demonstrates flexibility, adaptability, and the willingness to experiment in building solutions as needed

 

Capabilities of Top Performing Customer Support Professionals for this Program

  • Agents with outstanding problem solving, mediation, and negotiation skills
  • Agents who display patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations
  • Agents who are skilled and efficient in writing and verbal communication.
  • Agents who can provide knowledgeable, friendly and eloquent customer service
  • Agents with knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies.
  • Agents who are familiar with ticketing systems
  • Agents with strong mediation skills and experience working with users to identify best solution.
  • Agent who have experience with policy work, or help resource project management.
  • Agents who have previous, demonstrable experience with creation of online help resources

 

Work From Home for Fortune 500 Companies, Save On Transportation, Reduce Stress, Choose Your Company & Work Schedule.

Additional Info
 

  1. Restricted States: California, Connecticut, Massachusetts, Maryland, Oregon, Wisconsin and New York
  2. Functions: Inbound Customer Support
  3. Languages: English
  4. Eligibility: 18+, Pass Background & Certification, Be Teachable & Excellent
  5. Type: Contract (1099)
  6. Hourly Pay: $9.00 - $20.00 Per hour (Based On Company You Choose & Hourly Performance Bonuses)
  7. Min Hours Weekly: 15
  8. Max Hours Weekly: 70
  9. Online Training: 3 to 6 Weeks
  10. Equipment: Internet Access, Hardwired Desktop or Laptop for Some Companies, Hardwired Phone Line. Learn More After Your Apply

 

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